Online orders are processed by our Online Team during business hours (9am-5.30pm) Monday to Friday. We aim to process all online orders (standard or express shipping) within 24 hours of you placing your order, excluding sale periods. All online orders are processed and dispatched from our warehouse, located in Port Melbourne, Victoria.
We are unable to redirect orders once items have been dispatched from our warehouse.
All orders will be shipped via StarTrack, AAE Global Express or Australia Post and will be selected at the discretion of us, based on best rates and delivery time frames. Delivery times are to be used as a guide only and commence from the date of dispatch from our warehouse. Some time frames may change unexpectedly due to unforeseen circumstances. We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your email or phone number as listed in your contact details. Please ensure your contact details are correct.