NSW & QLD Delivery Delays
Several regions across NSW and QLD have been evacuated due to flooding, and many others have road closures and detours in place, impacting our ability to deliver to these areas.
Couriers are working hard to deliver your parcel as safely and quickly as possible, but delivery may take longer as they manage the impacts of COVID-19 and weather delays.
Delivery service providers are currently experiencing delivery delays due to the high volume of parcels in their networks and the reduction in air freight capacity.
Please refer to the tracking tool provided to you, which will contain the most accurate guidance on estimated delivery dates and will advise you of any delays while your parcel is in transit. In some cases, delivery service providers may have to process and deliver from an alternate location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.
Effective 20 April 2020, Australia Post has temporarily suspended the Express Post guarantee of a refund and replacement envelope or satchel for articles that don't meet the next business day delivery standard. The Express Post service will continue to be Australia Post's fastest postal delivery option and they will continue to prioritise these deliveries. They just may not be delivered next business day every time.
We are endeavoring to dispatch orders within 24 hours where possible, however some custom orders are now experiencing up to 20 days. We appreciate your understanding and patience at this difficult time.
The House of Golf wants to make your shopping experience as quick and easy as possible, so we have devised a range of delivery options to ensure that we utilise the most convenient and quickest option. We aim to dispatch orders within 24 hours and custom orders which take up to 10 business days. We do not ship internationally.
The processing of orders and deliveries are conducted during business hours (9am-5pm) Monday to Friday, excluding public holidays. We are unable to redirect orders once items have been shipped. Delivery times are to be used as a guide only and commence from the date of purchase. We do not have a weekend delivery service.
All orders will be shipped via StarTrack, AAE Global Express or Australia Post and will be selected at the discretion of us, based on best rates and delivery time frames. Please note delivery time frames for when a custom order is placed. What's deemed a custom order?
Delivery time frames may change unexpectedly due to unforeseen circumstances. We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are correct.
When your order has been shipped you will receive an email with a tracking number outlining how to track your package.
Standard Post2-5 business days
All orders over $30 are provided with free shipping (excludes physical gift cards). Delivery times are estimated between 2-5 business days. You will receive an email with tracking information.
Express Post1-3 business days
We offer express delivery of $12.50 for standard items (excludes bulk items). Delivery times are estimated between 1-3 business days. You will receive an email with tracking information.
Custom OrderUp to 10 business days
Our team will contact you to confirm your order. Delivery times are estimated up to 10 business days. You will receive an email with tracking information.
Orders under $30 will incur a charge of $7.50 and be delivered using the standard delivery times.
Standard items are products that can fit inside a 5kg express postage satchel.