Shipping and Delivery

The House of Golf wants to make your shopping experience as quick and easy as possible, so we have devised a range of delivery options to ensure that we utilise the most convenient and quickest option. The processing of orders and deliveries are conducted during business hours (9am-5.30pm) Monday to Friday, excluding public holidays. We are unable to redirect orders once items have been shipped.

All orders will be shipped via StarTrack, AAE Global Express or Australia Post and will be selected at the discretion of us, based on best rates and delivery time frames. Delivery times are to be used as a guide only and commence from the date of purchase. Some time frames may change unexpectedly due to unforeseen circumstances. We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are correct.

COVID-19 DELAYS

Delivery service providers are currently experiencing delivery delays due to the high volume of parcels in their networks and the reduction in air freight capacity.

Please refer to the tracking tool provided to you, which will contain the most accurate guidance on estimated delivery dates and will advise you of any delays while your parcel is in transit. In some cases, delivery service providers may have to process and deliver from an alternate location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.

Effective April 2020, Australia Post has temporarily suspended the Express Post guarantee of a refund and replacement envelope or satchel for articles that don't meet the next business day delivery standard. The Express Post service will continue to be Australia Post's fastest postal delivery option and they will continue to prioritise these deliveries. They just may not be delivered next business day every time.

We are endeavoring to dispatch orders within 24 hours where possible, however some custom orders are now experiencing up to 30 business day order fulfillment. We appreciate your understanding and patience at this difficult time.

AUSTRALIA POST UPDATE

COVID-19 is having a higher than usual impact
Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.

We’ve been affected by temporary facility closures and on any given day have around 500 of our people in precautionary self-isolation in accordance with state regulations.

Fewer passenger flights means we have less air freight capacity. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies.

For more information about Australia Post's delivery time, please see their website

Standard Post

3-9 business days

All orders over $30 are provided with free shipping (excludes physical gift cards). Delivery times are estimated between 3-9 business days. You will receive an email with tracking information.

Express Post

2-5 business days

We offer express delivery of $12.50 for standard items (excludes bulk items). Delivery times are estimated between 2-5 business days. You will receive an email with tracking information.

Custom Order

A team member will contact you directly

Our team will contact you to confirm your order and provide an estimated delivery time frame. Once dispatched you will receive an email with tracking information.

Please note: orders under $30 will incur a charge of $7.50 and be delivered using the standard delivery times. Standard items are products that can fit inside a 5kg express postage satchel.

Tracking your order

When your order has been shipped you will receive an email with a tracking number outlining how to track your package.

Please refer to the tracking tool provided to you, which will contain the most accurate guidance on estimated delivery dates and will advise you of any delays while your parcel is in transit. In some cases, delivery service providers may have to process and deliver from an alternate location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.

Order delays

We are endeavoring to dispatch orders within 24 hours where possible, however some custom orders are now experiencing up to 30 business days order fulfillment due to supplier availability. We appreciate your understanding and patience at this difficult time.