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Free shipping on all orders over $50 | Online Enquiries (03) 9614 8806 | Store Enquiries Call Store
Free shipping on all orders over $50 | Online Enquiries (03) 9614 8806 | Store Enquiries Call Store

Terms of service

By using or accessing this site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use this site.

Governing law

The House of Golf (THoG) controls and operates this site from its offices within Australia. These Terms of Use are governed by the laws of the State of Victoria. You and THoG agree to submit to the non-exclusive jurisdiction of the courts of Victoria. If you choose to access this site from another location, you are responsible for compliance with applicable local laws.

Revisions to Terms of Service

THoG may revise or amend these Terms of Service at any time at our absolute discretion by posting revised terms. You agree that, in the event that any portion of these Terms of Service is found to be unenforceable, the remainder of these Terms of Service remain in full force and effect. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by the revised Terms of Service.

Third Party Websites

This site may contain information from or hyperlinks and other pointers to internet websites operated by third parties. Such information or websites are not under the control of THoG and THoG is not responsible for the contents of any such information or website. THoG provides such information and hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the linked website by THoG. You rely on such information or websites entirely at your own risk.

User comments, feedback and other submissions

THoG may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you.

Store Policy

Products may vary between THoG website and in-store. Products, styles and colours may also vary between Retail Stores and On-Course Shops.

Any order placed by you in the manner described in this site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order, and we send you written confirmation of the cancellation prior to the goods being dispatched to you.

When you place an order, you will receive from us a confirmation of order by e-mail, which will also contain a tax invoice.

THoG may change the prices published on this website at any time. While every effort has been made to ensure the accuracy of prices, images and information displayed on this site, THoG is not responsible for any error and reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price, image or the product description posted on this site, or an error in your order.

We may require additional verification or information before accepting any order. We only accept orders from within Australia. Within this area, our policies as to delivery and returns apply.

Delivery

THoG only sells within Australia. We do not ship internationally. We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates. You will receive tracking information via e-mail once your order has been processed.

We will endeavor to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

You may grant an ‘authority to leave’ when placing your order. If you do, you understand and agree that this authority to leave gives us and/or our couriers permission to leave the order in question unattended by the front door – or, where applicable, at the reception or concierge’s desk, or as per your instructions – of the delivery address without obtaining a signature confirming delivery at the delivery location. In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

Cancellation

THoG may in our discretion refuse to accept or cancel an order from you for any reason, including but not limited to;

  • unavailability of stock (in which case we may ask you to re-submit your order or offer you an alternative product or size),
  • we suspect that you might on-sell our products to other consumers,
  • if we suspect your order is fraudulent, or suspect credit card or payment-related fraud,
  • if there has been an error in the imagery, price or product description online or in store, or
  • if there has been an error by way of the wrongful inclusion of an item in a particular sale or promotion.

We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product.

If you wish to cancel your order, please contact us. No cancellation fees will apply. Once an order has been processed it cannot be cancelled and the item must instead be returned to us in accordance with the Returns Policy.

Faulty Product Returns

THoG aims to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact us as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.

If the product is confirmed to have a defect, we will replace the product or refund to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

Payments

When shopping online with THoG, you can pay by credit card (Visa, Mastercard), PayPal, Afterpay, Zip Money, Humm or Coupon Code (store credit, e-Gift Card). All pricing is in Australian Dollars and is inclusive of GST.

You agree that you will pay for all products you purchase at time of placing your order, and that THoG may charge your payment method for any products purchased and for any additional amounts (including any taxes and delivery chargers). Your total price will include the price of the product(s) plus any additional chargers; such as GST and delivery if (applicable).

Prices for products offered via the THoG may change at any time, and we do not offer price protection or refunds in the event of a price reduction or promotional offering.

If a product becomes unavailable following a transaction but prior to processing, you will be offered a refund or exchange.

Credit Card: We accept Visa and Mastercard both in-store and online. We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification. You can also see the transaction is secure by the key lock symbol on your web browser. You also have the option to store your credit card details in your account for faster checkout.

Afterpay: All you need to do is choose Afterpay as your payment option when you’re ready to buy. Nominate the debit card or credit card you want to use and Afterpay will schedule automatic payments for you. Afterpay will remind you when payments are due and will process your payments automatically. Next time you use Afterpay, they will have all your details saved and ready to go!

Zip: We offer Zip as a payment option at checkout. Use your zip balance to pay for your goods. Receive the goods now, and pay Zip back over time. Schedule repayments to suit your lifestyle with weekly, fortnightly, monthly or one-off payments.

Humm: Buy Little Things – Up to $2,000 and choose to repay fortnightly in 5 or 10 slices, or Buy Big Things – Up to $30,000 and up to 60 months to pay, depending on where you shop and what you buy.

PayPal: You an choose to use your PayPal account to purchase online. You will be taken to the PayPal payment screen to enter your login details. PayPal encrypts your sensitive financial information so the only person who can see it is you.

Coupon Code: If you have a coupon code (promotion, store credit or e-Gift card) simply enter the code into the Coupon Code textbox on the Checkout page to redeem the offer.

Tax Invoice: When placing an order online you will receive an email confirmation containing a tax invoice. You can also log into your account to view all of your orders and print invoices.

The Players Club

By signing up to be a member of The Players Club you confirm that you have read, understood, and agree to the following.

As a member you agree;

  • to create an online account with a verified email address and mobile phone number,
  • maintain the accuracy and security of your online account to protect and keep confidential your account password and any other information required for a person to access your account,
  • subscribe to marketing communications through email, and/or social media to promote products, services, special offers, store events, and
  • only create one account per person, and if you do create more than one, we may terminate all accounts without notice, and any offers or coupons created to such accounts may not be redeemed.

The Players Club is a membership reward program where you may receive exclusive member benefits such as:

  • exclusive member discounts
  • purchase with points specials
  • early notifications on sales
  • pre-order or limited product opportunities
  • birthday treats

In order to be a member of The Players Club, you must continue to be subscribed to our marketing communications. If you unsubscribe, your membership will automatically end.

You can end your membership at any time, by clicking on the unsubscribe link in an email from us.

Mobile Message Service

Our mobile message service (the "Service") is operated by The House of Golf ("THoG", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to THoG's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of THoG through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g. order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g. cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with THoG. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other THoG mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

Price Match Guarantee

Our Price Match Guarantee must be read subject to these Terms.

To be eligible for our Price Match Guarantee, you must provide evidence of any genuine online competitor's advertised price for identical product (make and model) as advertised. The competitor's identical product must be produced by the same manufacturer and of identical quality and design.

The identical product must be a lower price than our quoted price and be inclusive of shipping costs and AU currency conversions.

THoG reserves the right to verify the evidence of the identical product sold at the lower price.

Our Price Match Guarantee does not apply where:

  • the lower price is not available to the general public; or
  • the identical product is advertised by classifieds (i.e. eBay), wholesalers, distributors or commercial resellers who sell direct to the public, parallel importers, liquidation sales, clearance and warehouse outlets; or
  • the lower price has been discounted by the competitor by use of coupons, loyalty rewards, redemption of frequent flyer miles or similar and other offers or incentives to reduce the total cost; or
  • the lower price has been discounted by the competitor on the basis that the product is a display stock only, end of line, ex demo, limited quantity, clearance, second hand or similar; or
  • the lower price is currently out of stock and therefore is unavailable for immediate sale; or
  • The Players Club 5% discount is not applied when a price match is already greater than 5% discount; or
  • THoG is unable to verify, using reasonable means, that the lower price or the advertised product is available for purchase.

Our Price Match Guarantee may be terminated or amended at any time without notice. It is only available to you on the date we provide you with our quoted price. The information you provide to THoG will only be used to provide the Price Match Guarantee to you or to discuss your claim.

Please note, if price-matching in store a fitting fee may apply.

e-Gift Cards

Customers can purchase e-Gift Cards online to buy credits for themselves or gift them to others. Customers simply select the amount they would like to gift and add to cart. e-Gift Cards will be sent as an electronic store credit. If you would like to forward the gift card directly to someone else, you simple enter the recipient’s details on the checkout page.

  • e-Gift Cards are not refundable or redeemable for cash
  • e-Gift Cards are valid for 3 years from the date of issue
  • e-Gift Cards can be redeemed online by entering the Code at checkout, or at one of our Retail locations
  • A copy of the e-Gift Card email must be presented if redeeming at one of our Retail locations
  • Additional values cannot be added to an existing e-Gift Card; however, additional e-Gift Cards can be purchased
  • e-Gift Cards are to be treated like cash and if they are damaged, lost or stolen they will not be replaced, refunded or redeemed
  • THoG does not accept any responsibility for lost or stolen e-Gift Cards

Custom Fitting

Our custom fitting service is valued at $100 for one hour. The service fee will be waived from the purchase of the recommended products outlined in the quote. The service fee can not be redeemed on future purchases.

The quote provided at the end of the service is an estimate and is not guaranteed. The price named in the quote is an approximation of the recommendations by the fitter. The actual cost may change after all elements have been validated with the supplier or modifications made by the customer. THoG will inform the customer of any changes in cost prior to the final invoice.

The quote is valid until the date specified on the fitting assessment report.

THoG reserves the right to void the quote at any time.