Terms and Conditions
Third Party Websites
This site may contain information from or hyperlinks and other pointers to internet websites operated by third parties. Such information or websites are not under the control of THoG and THoG is not responsible for the contents of any such information or website. THoG provides such information and hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the linked website by THoG. You rely on such information or websites entirely at your own risk.
User comments, feedback and other submissions
THoG may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
You agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you.
Products may vary between THoG website and in-store. Products, styles and colours may also vary between Retail Stores and On-Course Shops.
Any order placed by you in the manner described in this site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order, and we send you written confirmation of the cancellation prior to the goods being dispatched to you.
When you place an order, you will receive from us a confirmation of order by e-mail, which will also contain a tax invoice.
THoG may change the prices published on this website at any time. While every effort has been made to ensure the accuracy of prices, images and information displayed on this site, THoG is not responsible for any error and reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price, image or the product description posted on this site, or an error in your order.
We may require additional verification or information before accepting any order. We only accept orders from within Australia. Within this area, our policies as to delivery and returns apply.
THoG only sells within Australia. We do not ship internationally. We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates. You will receive tracking information via e-mail once your order has been processed.
We will endeavor to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
You may grant an ‘authority to leave’ when placing your order. If you do, you understand and agree that this authority to leave gives us and/or our couriers permission to leave the order in question unattended by the front door – or, where applicable, at the reception or concierge’s desk, or as per your instructions – of the delivery address without obtaining a signature confirming delivery at the delivery location. In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.
You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.
THoG may in our discretion refuse to accept or cancel an order from you for any reason, including but not limited to:
- unavailability of stock (in which case we may ask you to re-submit your order or offer you an alternative product or size),
- we suspect that you might on-sell our products to other consumers,
- if we suspect your order is fraudulent, or suspect credit card or payment-related fraud,
- if there has been an error in the imagery, price or product description online or in store, or
- if there has been an error by way of the wrongful inclusion of an item in a particular sale or promotion.
We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product.
If you wish to cancel your order, please contact us. No cancellation fees will apply. Once an order has been processed it cannot be cancelled and the item must instead be returned to us in accordance with the Returns Policy.
Faulty Product Returns
THoG aims to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact us as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.
If the product is confirmed to have a defect, we will replace the product or refund to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.
When shopping online with THoG, you can pay by credit card (Visa, Mastercard), PayPal, Afterpay, Zip Money or Coupon Code (store credit, e-Gift Card).
All pricing is in Australian Dollars and is inclusive of GST.
You agree that you will pay for all products you purchase at time of placing your order, and that THoG may charge your payment method for any products purchased and for any additional amounts (including any taxes and delivery chargers). Your total price will include the price of the product(s) plus any additional chargers; such as GST and delivery if (applicable).
Prices for products offered via the THoG may change at any time, and we do not offer price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to processing, you will be offered a refund or exchange.
We accept Visa and Mastercard both in-store and online. We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification. You can also see the transaction is secure by the key lock symbol on your web browser. You also have the option to store your credit card details in your account for faster checkout.
All you need to do is choose Afterpay as your payment option when you’re ready to buy. Nominate the debit card or credit card you want to use and Afterpay will schedule automatic payments for you. Afterpay will remind you when payments are due and will process your payments automatically. Next time you use Afterpay, they will have all your details saved and ready to go!
We offer Zip Money as a payment option at checkout. Use your zip balance to pay for your goods. Receive the goods now, and pay Zip back over time. Schedule repayments to suit your lifestyle with weekly, fortnightly, monthly or one-off payments.
Buy Little Things – Up to $2,000 and choose to repay fortnightly in 5 or 10 slices, or Buy Big Things – Up to $30,000 and up to 60 months to pay, depending on where you shop and what you buy.
Equal weekly or fortnightly instalments. No interest. None. Once approved, shop in-store or online with any of our partners. Get the things you want or need today, choose Openpay at checkout.
You an choose to use your PayPal account to purchase online. You will be taken to the PayPal payment screen to enter your login details. PayPal encrypts your sensitive financial information so the only person who can see it is you.
If you have a coupon code (promotion, store credit or e-Gift card) simply enter the code into the Coupon Code textbox on the Checkout page to redeem the offer.
When placing an order online you will receive an email confirmation containing a tax invoice. You can also log into your account to view all of your orders and print invoices.
Price Match Guarantee
Our Price Match Guarantee must be read subject to these Terms.
To be eligible for our Price Match Guarantee, you must provide evidence of any genuine overseas online competitor’s advertised price for identical product (make and model) as advertised. The competitor’s identical product must be produced by the same manufacturer and of identical quality and design.
The identical product must be a lower price than our quoted price and be inclusive of shipping costs and AU currency conversions.
THoG reserves the right to verify the evidence of the identical product sold at the lower price.
Our Price Match Guarantee does not apply where:
- the lower price is not available to the general public; or
- the identical product is advertised by classifieds (i.e. eBay), wholesalers, distributors or commercial resellers who sell direct to the public, parallel importers, liquidation sales, clearance and warehouse outlets; or
- the lower price has been discounted by the competitor by use of coupons, loyalty rewards, redemption of frequent flyer miles or similar and other offers or incentives to reduce the total cost; or
- the lower price has been discounted by the competitor on the basis that the product is a display stock only, end of line, ex demo, limited quantity, clearance, second hand or similar; or
- THoG is unable to verify, using reasonable means, that the lower price or the advertised product is available for purchase.
Our Price Match Guarantee may be terminated or amended at any time without notice.
Our Price Match Guarantee is only available to you on the date we provide you with our quoted price.
The information you provide to THoG will only be used to provide the Price Match Guarantee to you or to discuss your claim.
Customers can purchase e-Gift Cards online to buy credits for themselves or gift them to others. Customers simply select the amount they would like to gift and add to cart. e-Gift Cards will be sent as an electronic store credit. If you would like to forward the gift card directly to someone else, you simple enter the recipient’s details on the checkout page.
- e-Gift Cards are not refundable or redeemable for cash
- e-Gift Cards are valid for 12 months from the date of issue
- e-Gift Cards can be redeemed online by entering the Coupon Code at checkout, or at one of our Retail locations
- A copy of the eGift Card email must be presented if redeeming at one of our Retail locations
- Additional values cannot be added to an existing e-Gift Card; however, additional e-Gift Cards can be purchased
- e-Gift Cards are to be treated like cash and if they are damaged, lost or stolen they will not be replaced, refunded or redeemed
- THoG does not accept any responsibility for lost or stolen e-Gift Cards