It is completely free to join The Players Club and only takes a few minutes.

You can join:

• Online while shopping.
• Through your customer account.
• At any The House of Golf store.

To become a member, you'll need to opt in to receive marketing emails. This allows us to send you your exclusive member offers, rewards, promotions and other member benefits.

Once you've joined, you'll start earning points on eligible purchases and enjoy exclusive member benefits.

Already have a customer account? Simply opt in to email marketing from your account settings or speak with our team in-store to activate your membership.

The Players Club is a lifetime tiered loyalty program that rewards you the more you shop.

As your lifetime eligible spend increases, you'll unlock higher membership tiers and enjoy access to even more exclusive benefits, rewards and experiences.

Unlike many loyalty programs, your tier never expires. Once you've reached a new tier, you'll keep it for life - you'll never move backwards, only forwards.

Membership Tiers:

• Bronze $0+
• Silver $7,500 lifetime spend
• Gold $15,000 lifetime spend
• Platinum $25,000 lifetime spend

You can view your current membership tier, lifetime spend, progress towards your next tier and available rewards at any time by signing in to your account.

As a Players Club member, you'll enjoy a range of exclusive benefits, including:

• Receive 5% off full-priced items.
• Earn points on eligible purchases.
• Exclusive member offers and promotions.
• Birthday rewards.
• Early access to selected sales and events.
• Exclusive competitions and giveaways.
• Access to member-only rewards and experiences.

Benefits may vary depending on your membership tier.

You'll earn points on eligible purchases made:

• Online.
• In-store.

Points are automatically added to your account once your purchase has been completed.

Certain purchases, services or promotions may be excluded from earning points. Any exclusions will be outlined in the applicable offer or promotion.

As you earn points, you'll unlock rewards that can be redeemed on eligible purchases. Available rewards can be viewed by logging into your account.

Rewards:

• Cannot be exchanged for cash.
• May have minimum spend or product exclusions.

Any applicable terms will be displayed with each reward.

As a member, you'll receive a Birthday Reward to help celebrate your special day.

To be eligible, you'll need to:

• Be a current member.
• Have your date of birth recorded in your account.
• Be subscribed to receive marketing emails, as your Birthday Reward is delivered electronically.

Important: If you add or update your birthday within 30 days of your birthday, your Birthday Reward will be delayed until 30 days after the date it was entered. This helps protect the integrity of the program and ensures rewards are issued fairly.

You can update your date of birth at any time by signing in to your account or by visiting one of our stores.

When you refer a friend to The Players Club, they'll receive a welcome offer on their first eligible purchase. Once they complete their qualifying purchase, you'll receive a reward as a thank you for the referral.

How It Works

1. Sign in to your account.
2. Access your unique referral link.
3. Share it with your friends via email, text or social media.
4. Your friend joins The Players Club using your referral link.
5. Once they make their first eligible purchase, you'll both receive your rewards.

Referral Rewards

• Your friend receives a welcome reward on their first eligible purchase.
• You'll receive a referral reward once their qualifying purchase has been completed.
• There's no limit to how many friends you can refer, unless otherwise stated in the promotion.

Terms & Conditions

To ensure the program is fair for everyone:

• Your friend must be a new member.
• Referrals must be made using your unique referral link.
• Rewards are issued once the qualifying purchase has been completed and is no longer eligible for return.
• Referral rewards can't be exchanged for cash and may have an expiry date.
• Additional terms and qualifying purchase requirements may apply and will be displayed within your referral dashboard.

You can view your referral link, referral status and any available referral rewards by signing in to your account.

Creating an account is quick and free.

1. Select Log In from the top of our website.
2. Enter your email address.
3. We'll send you a one-time verification code by email.
4. Enter the code to securely sign in.

If you're new to The House of Golf, your account will be created automatically the first time you verify your email, there's no separate registration form or password to remember.

Our Customer Accounts are password-free, so there's no password to remember, reset or update. Simply use the verification code sent to your email each time you sign in.

Your account gives you access to both current and previous online orders.

Simply sign in to view:

• Order status.
• Tracking information.
• Order history.
• Purchase details.

If you've checked out as a guest, your order may not automatically appear in your account.

You can update your account information at any time, including:

• Name.
• Email address.
• Mobile number.

Keeping your details up to date ensures you receive order updates, member communications and rewards.

Save multiple delivery addresses to make checkout faster.

You can:

• Add new addresses.
• Edit existing addresses.
• Remove addresses you no longer use.
• Select a default delivery address.

Changes made to your saved addresses will apply to future orders only.

You can manage your marketing preferences at any time through your customer account or by using the Unsubscribe link included in our marketing emails.

Updating your marketing preferences won't affect important service communications, such as:

• Order confirmations.
• Shipping updates.
• Warranty updates.
• Account security notifications.

Please note that opting out of marketing communications will affect your eligibility to receive member points and discounts.

Your account stores information from your golfing journey, helping us deliver a faster, more personalised experience every time you shop, book a fitting or visit one of our stores.

From faster pre-fitting questionnaires and personalised equipment recommendations to quickly re-ordering your favourite products, your account helps us tailor every interaction to your game.

Over time, your account becomes your personal golfing profile, bringing together your:

• The Players Club membership.
• Order history.
• Custom fitting questionnaires.
• Fitting recommendations.
• Equipment specifications.
• Personal preferences.
• Saved addresses.

This means every interaction with The House of Golf is tailored to your game, helping us provide better advice, more relevant recommendations and a smoother experience whenever you shop or book a fitting.

Before your custom fitting, you'll be asked to complete a short questionnaire about your game. This helps your fitter prepare for your appointment and tailor the session to your goals.

Your questionnaire may include:

• Golf experience and skill level.
• Current clubs and equipment.
• Typical ball flight and shot shape.
• Playing frequency.
• Handicap.
• Performance goals (distance, accuracy, consistency, etc.).
• Any injuries or physical limitations that may affect your swing.

Your responses are saved to your account and can be updated before future fittings.

After your fitting, your personalised recommendations are saved to your account, giving you easy access whenever you need them.

Depending on your fitting, you may be able to view:

• Fitting date and location.
• Your fitter's recommendations.
• Recommended club models.
• Shaft, flex and length.
• Loft and lie settings.
• Grip model and size.
• Launch monitor performance data.
• Your personalised quote.

Having your fitting history available makes it easier to reorder clubs, compare previous fittings and book future appointments.

Your profile includes personal preferences that help us tailor your shopping experience, recommendations and communications.

You can update your:

• Preferred store.
• Social membership.
• Gender.
• Age bracket.
• Dominant hand.
• Handicap.
• Player type.
• Playing frequency.

Keeping your profile up to date helps us recommend the right products, invite you to relevant events and provide a more personalised experience both online and in-store.

Help Centre

Our Help Centre is the fastest way to find answers to common questions, including:

• Players Club membership.
• Points and rewards.
• My Account.
• Orders and delivery.
• Returns and warranties.
• Custom fitting.
• Club services.

Live Chat

Need help while you're browsing? Use the Customer Hub to chat with our AI Assistant. The agent can help with:

• Membership enquiries.
• Points and rewards.
• Account and login support.
• Order updates.
• Returns and warranty questions.
• Product advice.

If you can't find the answer, simply leave a message and a real team member will get back to you as soon as possible.

Phone

Speak with our Customer Support team during business hours. We're happy to assist with:

• Online orders.
• Players Club enquiries.
• Account support.
• Returns and warranty claims.
• General product enquiries.

Phone: (03) 9394 6622

Email

Send us an email any time and we'll respond as soon as possible during business hours.

Our retail stores offer much more than just shopping.

Visit your nearest store for:

• Expert product advice.
• Custom Club Fittings.
• Club repairs and workshop services.
• Returns and exchanges.
• Players Club support.
• Product demonstrations.
• Help choosing the right equipment.

Trading hours vary by location and may change during public holidays.

Find Your Nearest Store