After placing your order, you'll receive an order confirmation email containing your order number and a summary of the items you've purchased.

If you don't receive your confirmation within a few minutes, please check your junk or spam folder. If you still can't find it, contact our Online Team and we'll be happy to assist.

Please note that receiving an order confirmation means we've received your order, it doesn't necessarily mean your order has been dispatched. If we need to verify payment, confirm stock availability or discuss any aspect of your order, we'll contact you as soon as possible.

Need to make a change after placing your order? No problem.

You can edit your order for up to 1 hour after placing it using the link in your order confirmation email. Our self-service Order Editing feature lets you make changes quickly, without needing to contact our team.

During the 1-hour editing window, you can:

• Add or remove products.
• Exchange products or change variants.
• Update your delivery address.
• Apply a coupon code.
• Cancel your order before it's processed.

After the 1-hour editing window has expired, your order will begin processing and can no longer be edited online. If you still need assistance, please contact our Online Team as soon as possible with your order number. While we'll always do our best to help, changes can't be guaranteed once your order is being prepared for dispatch.

Please note:

• Same Day Delivery orders cannot be edited or cancelled once they have been placed due to the speed at which they're processed.
• Custom Builds, Special Orders and other made-to-order products may not be able to be cancelled or amended once the order has been submitted to the manufacturer.

A tax invoice is issued for every completed purchase.

For online orders, your tax invoice is emailed once your order has been dispatched. If you've made a purchase in-store, your receipt also serves as your tax invoice.

If you require another copy of your tax invoice, simply contact our Online Team or visit your nearest store and we'll be happy to assist.

If you're purchasing on behalf of a business and need specific invoicing details, please let us know before your order is processed where possible.

We offer simple shipping rates across Australia:

• Free Shipping: orders over $99 (excludes physical gift cards). Delivery times are estimated between 2-8 business days.
• Express Shipping: $20 for standard items (excludes bulk items). Delivery times are estimated between 1-4 business days.

Orders under $99 will incur a charge of $10 and be delivered via standard delivery times. Standard items are products that can fit inside a 5kg express postage satchel.

We offer FREE Standard Shipping on eligible orders over $99.

Please note:

• Physical Gift Cards are excluded from free shipping.
• Oversized or bulk items are not eligible for free shipping.
• Free shipping is available for Australian delivery addresses only.

Express Delivery is available on eligible products for a flat rate of $20, with an estimated delivery time of 1–4 business days from dispatch.

Please note:

• Express Delivery is not available on bulk or oversized items.
• Orders are processed during business hours (Monday to Friday).
• Delivery timeframes are estimates and may vary during peak periods or due to courier delays.

Same Day Delivery is available in selected metropolitan areas.

If your postcode is eligible, the Same Day Delivery option will appear during checkout with pricing based on your location.

To receive Same Day Delivery:

• Place your order before 12:00pm AEST.
• Select Same Day Delivery at checkout.
• Eligible orders are generally delivered before 5:00pm (typically within around 3 hours of confirmation).

Please note:

• Same Day Delivery is only available in eligible metro areas.
• Pricing is calculated at checkout.
• Orders placed after the daily cut-off will be delivered on the next available delivery day.
• Same Day Delivery orders cannot be edited or cancelled once they have been been placed.

Estimated delivery timeframes from dispatch are:

• Standard Delivery: 2–8 business days
• Express Delivery: 1–4 business days
• Same Day Delivery: Same business day (selected metro areas only)

Please note:

• Delivery estimates are provided by our delivery partners.
• Deliveries to regional and remote areas may take longer.
• Delivery timeframes may be extended during peak periods, public holidays or severe weather events.

*These estimates apply from the date your order is dispatched, not from the date the order is placed.

As soon as your order leaves our warehouse, we'll send you a shipping confirmation email containing your tracking number and a link to track your delivery.

You can use this link to:

• View your delivery status.
• See the latest tracking updates.
• Check your estimated delivery date.

If you haven't received your tracking email, please check your junk or spam folder. If you still can't locate it, contact our Online Team and we'll be happy to assist.

Some delivery services may allow you to authorise your parcel to be left in a safe place if you're not home.

If you choose Authority to Leave (ATL):

• Your parcel may be left without a signature.
• The delivery driver will determine whether a safe location is available.
• Once the parcel has been delivered according to your instructions, responsibility for the parcel transfers to you.

If you don't select Authority to Leave and no one is available to receive the delivery, your courier may leave a collection card or arrange a redelivery, depending on their delivery policy.

We can deliver to PO Boxes and Australia Post Parcel Lockers for eligible orders sent via Australia Post.

Please note:

• Some oversized or bulky items cannot be delivered to PO Boxes or Parcel Lockers.
• If your order isn't eligible, you'll be asked to provide a residential or business delivery address before your order can be dispatched.

To get your order to you as quickly as possible, items may occasionally be shipped separately.

This can happen when:

• Items are dispatched from different locations.
• Part of your order is available before the remaining items.
• Products require different delivery services.

If your order is sent in multiple shipments, you'll receive separate tracking details for each parcel. You won't be charged any additional shipping costs as a result of a split shipment.

Some products, including complete golf club sets, golf buggies and other oversized items, require specialised handling and delivery.

For these items:

• Additional shipping charges may apply.
• Express Delivery may not be available.
• Delivery to some regional or remote locations may take longer.
• Delivery may be completed by a specialist freight carrier rather than a standard courier.

If your order contains a large or bulky item, the available delivery options and any applicable shipping charges will be displayed during checkout.

Use this text to provide answers for your most commonly asked questions.

Use this text to provide answers for your most commonly asked questions.

Use this text to provide answers for your most commonly asked questions.