Eligible items can be returned within 30 days of receiving your order.

To be eligible for a return, items must:

• Be returned within 30 days of delivery or purchase.
• Be unused and in their original condition.
• Include all original packaging, tags and accessories.
• Be accompanied by proof of purchase.

Returns that don't meet these conditions may not be accepted.

If you've changed your mind about your purchase, you may return eligible items within 30 days, provided they meet our return conditions.

For change of mind returns:

• Items must be unused and in saleable condition.
• Original packaging, tags and accessories must be included.
• Return shipping costs are the customer's responsibility unless otherwise advised.
• Original shipping charges are non-refundable.

If you'd like a different product after returning your item, simply place a new order or visit one of our stores.

To help us process your return quickly, please ensure your item:

• Is returned within 30 days.
• Is unused and in its original condition.
• Includes all original packaging, tags, manuals and accessories.
• Is accompanied by your proof of purchase.

We reserve the right to inspect all returned items before approving a return.

The following items cannot be returned for change of mind unless they are faulty or required by Australian Consumer Law:

• Custom Build products.
• Special Order products.
• Personalised or customised items.
• Gift Cards.
• Any item identified as non-returnable at the time of purchase.

Return an Online Purchase

Online purchases can be returned in one of two ways:

1. Online via Refundid: Use our Refundid Returns Portal to lodge your return, receive return instructions and track the progress of your return.
2. In Store: You can also return eligible online purchases to any The House of Golf store. Simply bring your item along with your proof of purchase, and our team will assist you with your return.

Return an In-Store Purchase

Items purchased in-store can be returned to any The House of Golf store.

Please bring:

• Your item.
• Your proof of purchase.

Our team will assess your return in accordance with our Returns Policy and advise you of the available options.

If you've changed your mind before your order has been processed, you can swap products yourself using our Order Editing feature.

For up to 1 hour after placing your order, simply use the link in your order confirmation email to:

• Exchange products or change variants (such as size or colour).
• Add or remove items.
• Update your delivery details.
• Apply a coupon code.
• Cancel your order.

Once the 1-hour Order Editing window has closed, online orders can no longer be exchanged. If you no longer want an item after you've received it, simply return it in accordance with our 30 Day Returns policy. Once your return has been processed, you can place a new order for your preferred item.

Eligible items purchased online or in-store can be exchanged at any The House of Golf store.

• Meet our return conditions.
• Are returned within 30 days.
• Include all original packaging, tags and accessories.
• Are accompanied by proof of purchase.

Our team will inspect the item before completing the exchange.

If you're exchanging for a different product:

• If the new item costs more, you'll simply pay the difference.
• If the new item costs less, we'll refund the difference using your original payment method or provide store credit, depending on the circumstances.

Any applicable promotional pricing will be based on the price of the replacement item at the time the exchange is processed.

Exchanges are subject to stock availability.

If your preferred size, colour or product isn't available, our team can:

• Help you find a suitable alternative.
• Assist you with placing a new order.
• Process a return in accordance with our Returns Policy.

If you're looking for a specific product, we recommend contacting your nearest store before visiting to confirm availability.

We use Refundid to make returns and refunds simple and convenient.

If your return is eligible, you can start the process online through our Returns Portal. Refundid guides you through each step and lets you track the progress of your return from start to finish. Depending on your eligibility, you may also have the option to receive an instant refund or instant exchange through Refundid.

Please refer to Refundid Terms & Conditions.

Online purchases can be returned through our Refundid Returns Portal or at any The House of Golf store.

To lodge a return, simply:

1. Visit our Refundid Returns Portal.
2. Enter your order number and the email address used to place your order.
3. Select the item(s) you'd like to return and choose your reason for returning them.
4. Follow the instructions to complete your return request.
5. If your return is approved, you'll receive return instructions and, where applicable, a return shipping label.

Depending on your return, Refundid may offer an Instant Refund. This means your refund can be paid before we receive your returned item, so you don't have to wait for it to arrive back at our warehouse. You'll simply need to return the item within the timeframe provided by Refundid. Instant Refunds are offered through Refundid and are subject to their terms and conditions.

If an Instant Refund isn't available, your refund will be processed once your returned item has been received and approved. See Refund Processing.

You can also track the progress of your return through the Refundid portal.

If you'd prefer not to return your order online, eligible online purchases can also be returned at any The House of Golf store. Simply bring your item and proof of purchase, and our team will be happy to assist.

Items purchased in-store can be returned to anyof our stores, provided they meet our return conditions and are accompanied by proof of purchase.

If you're unable to visit a store, please contact our team and we'll discuss alternative return options.

Approved refunds will be processed using the original payment method where applicable and in accordance with our Returns Policy.

Once we receive your returned item, we'll inspect it to ensure it meets our return conditions.

If your return is approved:

• Refunds are typically processed within 1–3 business days of receiving your return.
• Refunds are issued using your original payment method.
• Depending on your bank or payment provider, it may take a further 3–5 business days for the funds to appear in your account.

If more than 10 business days have passed since your refund was approved and you haven't received it, please contact our Online Team.

When you lodge your return through Refundid, you'll receive instructions on how to return your item.

For change of mind returns:

• Return shipping costs are the customer's responsibility unless otherwise stated.
• Original shipping charges are non-refundable.

If your item is confirmed to be faulty, damaged or we've sent you the incorrect product, we'll arrange an appropriate resolution, including return shipping where applicable.

If your product develops a fault or arrives damaged, please contact us as soon as possible.

To help us assess your claim, you will be asked to provide:

• Your order number or proof of purchase.
• A description of the fault.
• Clear photos or videos of the product and, where relevant, the packaging.

Depending on the nature of the fault, we may resolve the issue with a repair, replacement or refund in accordance with Australian Consumer Law. If the product needs to be returned for assessment, we'll provide instructions on the next steps.

Most products we sell are covered by a 12-month manufacturer's warranty, although warranty periods may vary depending on the brand and product.

Manufacturer warranties cover faults resulting from defects in materials or workmanship. They generally don't cover:

• Normal wear and tear.
• Accidental damage.
• Misuse or improper care.
• Damage caused by unauthorised modifications or repairs.

To start a warranty claim, complete our online Warranty Request Form.

Once we receive your request:

1. Our team will assess the information provided, usually within 3 business days.
2. If your claim appears to be covered under warranty, we'll lodge the claim with the manufacturer on your behalf.
3. We'll keep you updated throughout the assessment process and let you know if any further information or the return of the product is required.

Warranty assessment timeframes vary between manufacturers, but we'll keep you informed until your claim has been resolved.