At The House of Golf, we believe buying golf equipment should be about more than just price.

When you shop with us, you'll benefit from:

• Australia's leading golf brands
  Shop the latest clubs, balls, apparel, footwear and accessories from the world's biggest golf manufacturers.
• Expert advice
  Our experienced team can help you choose the right equipment for your game, whether you're a beginner or a seasoned golfer.
• Custom fitting specialists
  Get fitted with the latest technology to find clubs that suit your swing and maximise performance.
• The Players Club rewards
  Earn points on eligible purchases and unlock exclusive member benefits.
• Price Match Guarantee
  Shop with confidence knowing we'll do our best to match eligible prices from authorised Australian retailers.
• Online and in-store support
  Browse online, visit one of our stores, or speak with our team for personalised assistance before you buy.

Our website is updated regularly to reflect product availability, however stock levels can change quickly.

Products may be:

• In Stock
  Available to purchase and ready for dispatch.
• Available to Order
  Sourced from one of our suppliers after your order is placed.
• Pre-Order
  Reserve upcoming product releases before they become available.
• Out of Stock
  Temporarily unavailable.

If an item becomes unavailable after you place your order, we'll contact you as soon as possible with an update and discuss the available options.

Stock levels can vary between our retail stores and online warehouse.

If you're planning to visit a store, we recommend contacting the store beforehand to confirm availability, particularly for high-demand products or limited releases.

If your preferred store doesn't have the item you're looking for, we may be able to:

• Transfer stock from another location.
• Arrange delivery to your home.
• Order the product from one of our suppliers.

We work closely with our suppliers to provide accurate product descriptions, specifications and images.

Occasionally, manufacturers update products, colours, packaging or specifications without notice, so the item you receive may differ slightly from the images displayed on our website.

If you have any questions about a product before purchasing, our team is always happy to help. Whether you need advice on sizing, specifications, compatibility or choosing between products, we'll help you make an informed decision.

Our Best Offer feature is how you request a Price Match Guarantee.

If you find the same product at a lower price from an authorised Australian retailer, simply click the Best Offer button on the product page and submit your offer. If your request meets our Price Match Guarantee criteria, we'll beat the competitor's price, no fuss and no complicated process.

To be eligible:

• The product must be identical (same brand, model and specification).
• The product must be in stock and available for immediate purchase from both retailers.
• We must be able to verify the competitor's advertised price and availability.
• The competitor's advertised price must include any applicable shipping costs.

Best Offer isn't available:

• During designated sale periods or on products already on sale.
• On products where the offer is below our cost price.
• On prices reduced through coupons, loyalty rewards or membership discounts.
• When the competitor's price isn't available to the general public.

When a Best Offer is accepted, it becomes the final price for the product and can't be combined with any other discounts or promotions. If purchasing in-store, fitting fees may apply where applicable.

Accepted offers must be completed within 48 hours.

Some golf brands don't allow authorised retailers to display discounted prices online. For these products, you'll see a Request a Quote button instead of an advertised price.

Simply submit a quote request and we'll provide our best available price.

For most products, your personalised quote is generated instantly, allowing you to review the price, accept the quote and proceed directly to checkout.

For Custom Build clubs, your quote may require a manual review to confirm your selected specifications and component availability. These quotes are typically prepared and sent within 1–2 hours during business hours.

All quotes are subject to product availability and may have a limited validity period.

To protect brand value and maintain consistent pricing across authorised retailers, some manufacturers prohibit online price advertising.

Instead of displaying a price, we'll invite you to request a personalised quote.

Brands that commonly have online pricing restrictions include:

• Titleist
• PING
• Scotty Cameron
• Selected FootJoy products

This doesn't mean these products can't be purchased online—it simply means we're unable to publicly advertise the price.

If you're comparing products or considering a larger purchase, our team can also provide package pricing and product recommendations where available.

Be among the first to own the latest golf equipment.

Many new product launches are available to pre-order before their official release date. Placing a pre-order reserves your item and ensures it's dispatched as soon as stock arrives from the manufacturer.

Please note:

• Release dates are provided by the manufacturer and may change.
• Your order will be dispatched once stock is received.
• If your order contains both pre-order and in-stock items, it may be shipped separately depending on availability.

If a product isn't available on our website or in-store, we may be able to source it directly from one of our suppliers.

Specific orders are ideal for products that:

• Aren't part of our regular range.
• Are temporarily unavailable.
• Are available from the manufacturer but not currently stocked.

Lead times vary depending on the supplier and product availability. We'll provide an estimated timeframe before confirming your order.

As these products are ordered specifically for you, special orders may be subject to different cancellation and return conditions.

Many golf clubs can be built to your exact specifications.

Whether you need a different shaft, grip, loft, lie angle or club length, we can order clubs customised to suit your game. We recommend booking a Custom Club Fitting to ensure your specifications are tailored to your swing.

Common custom options include:

• Shaft upgrades and flex options.
• Grip type and size.
• Club length adjustments.
• Loft and lie angle adjustments.
• Set composition changes.

Custom-built clubs are manufactured to your requested specifications and typically have longer lead times than standard stock.

As custom orders are made specifically for you, they generally cannot be cancelled, exchanged or returned unless they are faulty or do not match the agreed specifications.

We offer a range of secure payment options both online and in store, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Union Pay
• Afterpay
• Zip
• Studio19 Rental
• Gift Cards
• Store Credit
• Direct Deposit

If you'd prefer to place your order over the phone, our team can securely process payment using Visa or Mastercard. To help protect our customers from fraud, we may carry out security and identity checks before processing phone orders. If you're collecting a phone order in store, you will be asked to present a valid government-issued photo ID (such as a driver's licence) to verify the cardholder before the order is released.

If paying by direct deposit, please contact our team for our bank account details. Orders paid via direct deposit may take 1–2 business days for payment to clear before your order is dispatched.

All online transactions are securely processed using industry-standard encryption to protect your personal and payment information.

The payment methods available to you may vary depending on your device and checkout method.

The House of Golf Gift Cards make the perfect gift for golfers of all skill levels.

• Digital Gift Cards
  Digital Gift Cards can be purchased online and are delivered by email, making them the perfect last-minute gift. They can be redeemed online or in-store on eligible purchases.
• Physical Gift Cards
  Prefer something to wrap? Physical Gift Cards are available for purchase from any The House of Golf store and can also be redeemed online or in-store.

If the value of your purchase exceeds the Gift Card balance, you can pay the remaining amount using another accepted payment method. If your purchase is less than the available balance, the remaining value stays on the card for future use.

If you receive Store Credit as part of a return or exchange, it can be used towards future purchases both online and in-store. Store Credit can be redeemed on eligible products and any unused balance will remain available for your next purchase.

Looking to spread the cost of your purchase? We offer a range of flexible payment solutions to help you get the equipment you need sooner.

• PayPal
  Pay quickly and securely using your PayPal account. You can also take advantage of PayPal Pay in 4 (subject to eligibility), allowing you to split eligible purchases into four interest-free instalments.
• Afterpay
  With Afterpay, you can split your purchase into four interest-free instalments over six weeks.
• Zip Pay or Zip Money
  Shop now and pay later with Zip Pay or Zip Money. Eligible customers can spread repayments over time, subject to Zip's lending criteria, fees and charges.
• Studio19 Rental
  For larger purchases, Studio19 Finance offers flexible finance options designed for golfers investing in premium equipment. Finance applications are completed directly with Studio19 and are subject to approval, lending criteria, fees and terms. Visit the Studio19 website or speak with our team to learn more.